FAQ

1. How to make a booking in the Yango Drive marketplace?

Just visit our website at https://drive.yango.com/ and follow these simple steps:

1. Pick Your Ride and Dates: Choose the vehicle you love and select your rental dates and times.
2. Choose Your Pick-up Location or Delivery Point: Let us know where you’d like to get your car.
3. Share Your Contact Info: Provide your phone number and let us know if you use WhatsApp or Telegram, so we could confirm your booking.
4. Check Eligibility: Make sure your age and driving experience meet the requirements for your chosen car. If not, no worries—we’ll help you find another great option!
5. Secure Your Booking: Click “Book Now” and make a prepayment to reserve your car for the selected dates.
6. Get Confirmation: We’ll send you a confirmation via WhatsApp once your booking is finalized. This usually takes some time while we double-check everything, but we’ll do our best to get it to you as fast as possible!

That’s it!

2. I’ve booked a car — what happens next?

Awesome! You’re all set, and we’re excited to get you on the road. Here’s what to expect next:

1. Pickup Day: On your rental day, just head to the agreed-upon location to pick up your car.
2. Bring Your Documents: Don’t forget to bring the original documents (no copies or photos on your phone, please!) and the required payment method (like a credit/debit card or cash, depending on what’s needed in your booking).
3. Stay Connected: Keep your phone handy so we or our delivery partner can reach you if needed. We’ll make sure everything goes smoothly!
4. Enjoy Your Ride: Hit the road and have an amazing trip! If anything comes up during your rental, don’t hesitate to reach out to our support team. We’re here 24/7 to help and will do everything we can to make things right.

3. Where are you operating in the UAE?

We are currently operating only in Dubai, Abu Dhabi and Sharjah.

4. Where are you located in UAE?

As an online service, we do not have a physical office in UAE. However, we're committed to providing you with excellent support and assistance.

5. How much is the delivery?

Upon confirming your booking, you will find an option for delivery, pick-up, and drop-off services. Typical prices range from 50-200 AED within Dubai (exact pricing varies by vehicle). For full details, just check the delivery policy when selecting your preferred option.

6. Where to inquire about car insurance, the opening hours, payment options, etc.?

Insurance terms and other specifics can vary by vehicle. You can book online — all details are clearly shown at Step 1 of the booking process. Or just snap a photo of the car you’re interested in and send it to our support team — we’ll get you all the details right away.

7. Do I have any discounts and promocodes?

The website displays all discounts. If you have a special promo code, don't forget to apply it at the final booking step.

8. Can I Rent a Car as a Business or Organization?

At the moment, our platform is designed for individual bookings only. This means each booking needs to be made by a person using their own personal documents and payment method (like a personal bank card).

Documents

1. What are required documents?

For UAE residents, you will require a UAE driver's license and Emirates ID (a residential visa might be acceptable).Tourists should present their passport, visit visa, home country driver's license, and an International Driving Permit (IDP).

2. Which countries are eligible to rent a car without an IDL in UAE?

If you’re from one of the countries listed below, you can rent a car in the UAE without needing an International Driving License (IDL). Here’s the list:

• Albania
• Australia
• Austria
• Bahrain
• Belgium
• Bulgaria
• Cyprus
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Iceland
• Ireland
• Israel
• Italy
• Japan
• Kuwait
• Latvia
• Malta
• Montenegro
• Netherlands
• New Zealand
• Norway
• Oman
• Poland
• Romania
• Saudi Arabia
• Serbia
• Singapore
• Slovakia
• Slovenia
• South Africa
• Sweden
• Switzerland
• Turkey
• Ukraine
• United Arab Emirates
• United Kingdom
• United States of America

3. What is the minimum age and the driving experience to be eligible to rent a car?

In general, the minimum age for renting a vehicle can range from 18 to 21 years old, depending on the car you select. Most rental companies require a minimum of 1-5 years of driving experience and some of them do not require any experience.

4. If I already have Emirates Residence, do I need local UAE license to rent a car?

Yes, if you have Emirates residence you can only rent a car using your Local UAE driver license.

5. Can I rent a car with only photos or copies of my documents?

Unfortunately, we do need the original documents to complete your rental. This helps us ensure everything is smooth and secure for you.

Payments

1. How and when can I pay for my rental?

Here are the four payment options you might encounter:

1. Prepayment at Booking:
   To secure your reservation, you’ll need to make a small prepayment on our website using any credit or debit card. This locks in your dates and ensures the car is reserved just for you!
   
2. Main Rental Payment:
   The main rental fee is paid when you pick up the car. Keep in mind that payment methods may vary depending on the partner (e.g., some may accept only credit, not debit, cards or cash). You’ll find all the details about payment options on the booking page for your chosen car.
   
3. Deposit:
   In some cases, a deposit is required when you pick up the car. Don’t worry—this will be refunded when you return the car. The deposit amount and payment methods will be clearly outlined during the booking process.
   
4. Additional Charges After Your Trip:
   If there are any extra costs during your rental (like toll fees or speeding tickets), you’ll receive an invoice when you return the car. You can settle this directly with our partner’s team on-site.
   

2. How deposits work?

When you rent a car in Dubai, you're sometimes required to pay a deposit, which is also known as a "security deposit" or "cash guarantee". This deposit is a refundable amount that's held by the rental company as a form of security against any damages or penalties that might occur during the rental period.

3. What is deposit-free?

You have the option to rent a car without a security deposit, although a non-refundable fee will be required at the time of booking.

4. I would like to pay with Russian cards

Russian cards might have restrictions or technical issues with payment gateway. Please try alternative payment methods.

5. Can I pay with cash if the payment method says card only?

We totally understand that cash can feel more convenient sometimes, but if the payment method for your rental is listed as credit-card-only, our partner won’t be able to accept cash. To avoid any surprises, we recommend double-checking the accepted payment methods for your rental before pickup.

6. What is the final price for the booking?

We know you want transparency - that's why we show your complete final price (with all selected options) right at Step 2 of booking.

Riding in UAE

1. Will the car be fully fueled?

The fuel policy for your rental is clearly displayed on Step 1 of the booking process.

2. What are saliks?

In the United Arab Emirates, the electronic toll road system is known as Salik (Dubai) or Darb (Abu Dhabi). When you pass through a toll gate, a small fee (usually 4-5.25 AED per gate, including tax) is automatically deducted. The good news is that these fees can be paid at the end of the rental period when returning the vehicle, making it a convenient and hassle-free experience for drivers.

3. I’d like to add a child seat

No problem! Just let us or your rental partner know about your request in the chat, and we’ll take care of it for you. Keep in mind that additional services like child seats usually come with a small extra fee, but we’ll make sure everything is clear and upfront before you confirm.