Terms of Use of Yango Drive

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING OR USING YANGO DRIVE

1. GENERAL PROVISIONS

1.1. These Terms of Use of Yango Drive (Terms) constitute an offer of YANGO DRIVE TRADING L.L.C (Company) to a user (User) for the provison by the Company of an electronic service (Service) to connect the User with a car rental provider through the Yango mobile application available for download in App Store and Google Play (Application) and/or the Service’s website available at https://drive.yango.com (Website), as a case may be (the Application and the Website, collectively Yango Drive).

1.2 The provision of the Service is governed by these Terms. The Service shall include any functions of Yango Drive available for the Users from time to time. The Company processes the User’s personal data for the purpose of the provision of the Service as set forth in the privacy notice available at https://drive.yango.com/legal/privacy (Privacy Notice).

1.3. By starting the use of the Service and Yango Drive, the User is deemed to have accepted these Terms in full and without any reservations and exceptions. If the User disagrees with any provisions of the Terms or any other agreement governing the provision of the Service to which the User is a party, the User shall not use the Service and Yango Drive.

1.4. The Company is an electronic service provider whose Service enables the provision to the User of car rental services (Rental Services) by third-party car rental services providers being the Company’s partners (Partners) listed at https://drive.yango.com/partners.

EACH USER ACKNOWLEDGES IN CONNECTION WITH THE SERVICE THAT: (I) THE COMPANY DOES NOT AND SHALL NOT PROVIDE THE USER WITH ANY RENTAL SERVICES, (II) THE USER WILL BE PROVIDED WITH SUCH RENTAL SERVICES BY THE PARTNERS, IN NO EVENT WILL SUCH ANY PARTNER BE THE COMPANY’S EMPLOYEE OR AFFILIATE, AND (III) THE COMPANY IS NOT A PARTY TO ANY AGREEMENT FOR THE PROVISION OF THE RENTAL SERVICES WHICH MAY BE ENTERED INTO BETWEEN THE USER AND THE PARTNER.

1.5. The Service (or any party of it) may be inaccessible or limited for some time, from time to time, during which time the Terms shall still apply. The User shall not apply any technical or software-based methods to circumvent such inaccessibility or limitations. The User may get information on the inaccessibility or limitations upon request to the Company.

1.6. The Company may record correspondence and calls with the Company’s support team and/or Partners’ drivers for quality control purpose.

2. SERVICE

2.1. The Service is provided to the User for a personal non-commercial use only. The Terms shall apply only to cases where the User pays on its behalf for the Rental Services provided to the User.

2.2. The User shall contact each relevant Partner directly to inquire about the terms and conditions applicable to the Rental Services (Terms and Conditions) and/or any related information.

2.3. The Company shall not be responsible for the verification of information (including, but not limited to, in respect of the price of the Rental Services, vehicles availability and their features) provided by the Partner to the User, and shall not be liable for any loss or damage arising out of or in connection with such information consumed, or relied upon, by the User. The User shall independently (without the participation of the Company) verify information on, and terms and conditions of, the Rental Services.

2.4. The Company may at any time and at its own discretion terminate the Service (or any part of it) to comply with applicable laws and regulations, legitimate claims and rights of third parties or following the User’s violation of the Terms.

3. PAYMENTS

3.1. The Company is not charging the User for the Service.

3.2. Subject to clause 3.3 below, any amounts due from the User to the Partner for and/or in connection with the Rental Services (Rental Fees) shall be paid by the User directly to the relevant Partner according to the Terms and Conditions.

3.3. If applicable, the User shall shall prepay a part of the Rental Fees (Prepayment Amount), in each case in the amount and subject to the Terms and Conditions, by the User’s bank card through Yango Drive, provided such option is technically available at the time of the payment, in which case the Company (acting through its contractors and agents) shall act on behalf of the Partner as a limited payment collection agent to receive the Prepayment Amount on behalf of the Partner. The Prepayment Amount does not include fees that may be charged by your bank.

3.4. The User acknowledges that the cashless payments (including refunds) are subject to rules and regulations of the banks, payment systems, Company’s contractors and agents involved. The Company makes no warranty or representation as to the quality of the cashless payments process.

3.5. Depending on the applicable Terms and Conditions, you may be able to change, cancel or refund your car rental reservation with or without a fee.

3.6. Any dispute and/or refund request relating to the Prepayment Amount may be addressed through Yango Drive. If, following investigation, the Company decides to refund the Prepayment Amount, in whole or in part, such amount shall be refunded to the same bank card account.

3.7. The Prepayment Amount shall not be refunded in the following cases:

3.7.1. less than 48 hours remain before the start of the Rental Services, in which case the User may cancel the booking at no cost to the User within 2 hours after the booking has been made, and the Prepayment Amount shall be refunded. The Partner has a right to agree on a change of the Rental Services commencement date and/or a car model, as requested by the User later than 48 hours before the start of the Rental Services, provided the User has provided the Partner with documents and information in the form and substance satisfactory to the Partner supporting the grounds of such request;
3.7.2. the User does not comply with any rental condition in respect of the relevant car rent booking, including requirements to the User and/or his/her documents, contained (i) in the Terms and Conditions and/or (ii) in the Application or on the Website;
3.7.3. the User refuses to accept the Substitute Car (as defined below), in case (i) booking is made for a category with a “similar car” option, (ii) no cars are available from the category selected and (iii) the Partner has offered a car from a different category for the same price as in the booking and provided also that such car is not more than three (3) years older than the car by the User in the booking (Substitute Car). “Similar car” option is where a specific car booked by the User is unavailable at the time of pick-up, in this case the Partner shall provide a suitable alternative car of the same class which shall not be older than three (3) years than the car originally booked. Alternatively, the Partner will provide the Substitute Car without additional charges to the User;
3.7.4. the User refuses to pay the car delivery fee, if applicable, as indicated in the Application or on the Website;
3.7.5. the User has any unpaid transport fines as may be determined by the Partner; and
3.7.6. the User fails to pay for the Rental Services by the same bank card that belongs directly to the person renting the vehicle.

4. PERSONAL DATA

The Company processes the User’s personal data for the purpose of provision of the Service, to let the User order the Service, provide the User with a customer support, control the quality and improve the Service. Please see the Privacy Notice to get more details.

5. GOVERNING LAW AND DISPUTE RESOLUTION

5.1. These Terms and any non-contractual obligations arising out of or in connection with the Terms shall be governed by and construed in accordance with the laws of England and Wales without regard to the conflict of law provisions.

5.2. Any dispute, difference, controversy or claim arising out of or in connection with these Terms, including (but not limited to) any question regarding their existence, validity, interpretation, performance, discharge and applicable remedies, shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre.

6. AMENDMENT, RESTATEMENT AND TERMINATION

6.1. Each of the Terms and the Privacy Notice may be amended or restated by the Company at any time, provided the User has been notified by the Company through the Service at least five (5) business days before the amendment or restatement should take place (Notification Period). Subject to the provision of this clause 6.1, each of the Terms and the Privacy Notice shall become effective upon publication at https://drive.yango.com/legal/yango_drive_terms_of_use and https://drive.yango.com/legal/privacy, respectively. If the User continues to use the Service any time after the Notification Period, the User shall be deemed as bound by the relevant amended or restated version of the Terms and/or the Privacy Notice.

6.2. The Company may terminate the Service, these Terms and/or the Privacy Notice at its convenience any time, provided the User has been notified by the Company through Yango Drive at least five (5) business days before the proposed termination date.

7. DETAILS OF YANGO DRIVE

YANGO DRIVE TRADING L.L.C

Owned by Nasser Ahmed Saeed Mohammed Al Awadhi - Deira - Al Garhoud - B9 - Office No. 102, Dubai, UAE

License No. 1122904

e-mail: legal-drive@support.yango.com

website: drive.yango.com

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Effective date: 06.10.2024